- Shipping Policy
We are pleased to offer free shipping & handling on all orders within the U.S., and $15.00 flat rate shipping & handling with both duties and taxes prepaid for orders to the United Kingdom and Canada with a $175 minimum purchase.
From the moment you order, we get moving to get your package shipped to you. Once we verify billing and shipping information, we will carefully pack and ship your order the same day if placed before 4 p.m. Eastern Time. Same-day shipping doesn't apply if your order is placed over the weekend or on major U.S. holidays.
Where we ship for free:
We ship to all 50 states, military postal addresses. Due to extended shipment time frames and costs, most U.S. territories (like Puerto Rico and Guam) are not included in our free shipping. There is a minimum order of $175 for flat rate shipping to Canada and the United Kingdom.
We support shipping our products internationally and have hundreds of satisfied, repeat customers all over the world. Simplesa ships to more than 50 different countries.
To see all the countries to where we ship, available shipping methods and costs, simply add products to the shopping cart, choose your destination via the drop-down menu and click calculate.
All international orders are charged the DHL book rate (whenever possible). Simplesa is not liable for delays or losses due to Customs or import taxes and is unable to refund shipping charges for orders that are denied entry to foreign countries. Don’t worry, we will do our best to check first.
Important Information for First-time International Customers:
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them from the broker.
Declaration of Value and Product Description:
An invoice is required to be included with your order. The invoice will indicate the name of each product you ordered, the quantity of each item, and the cost.
Your shipping address, phone number and email address:
Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order.
Customs information: Simplesa will not be liable for packages refused or held by customs for delivery
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing the regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was available to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, minus 20% of the value of the order (as a re-stocking fee). We will also subtract any other outside charges Simplesa has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
As a general rule:
Orders going through DHL have tracking information and are delivered a lot quicker.
Credit card verification for first-time customers:
For your protection and ours, it is important to make sure credit cards are being used by their proper owners. Therefore, it is possible that customers ordering for the first time from Simplesa may need to provide additional information to verify that you are the account holder. If that is necessary, we will let you know via email with a message from our verification team (verify@SimplesaNutrition.com).
Why do we take these steps? Unlike credit card purchases made by US customers, international orders cannot be verified electronically or by telephone. The extra step of gathering this information is necessary for your protection and ours, to ensure that you are the actual credit card holder.
For additional shipping information for your country, please add a product to the shopping cart, choose your country from the pull-down menu, and then click on "calculate." If there are issues we are aware of, we will let you know there.
Contact and Tracking Information:
DHL Tracking: 1-800-225-5345; http://track.dhl-usa.com/trackbynbr.asp
We try to minimize backorders as much as possible, but if your item is backordered, we'll stay on top of it. We'll notify you by email and will ship it to you as soon as it's available without any shipping charges.
When you select our Free Shipping option, your order will arrive via the U.S. Postal Service or UPS Ground. Delivery times vary depending on the carrier and the destination. Don't forget to allow extra time for weekends and holidays. We also offer Expedited USPS (3-5 Business Days), UPS 3 Day Select ®, UPS 2nd Day Air and UPS Next Day options for an additional fee.
A tracking email will be sent to the email address you provide so you can check for up-to-the-minute notifications of your package.
Check your order online:
Please log in under "My Account" and click the "Order History" tab to check on the status of your order.
Check your order by phone or email:
Email us at firstname.lastname@example.org or call (888) 578-5528.
If the status is "complete" or "partially shipped," your order is in the shipping process, but may not have left our facility yet. To get more detailed information, check the tracking number for your order.